microsoft authenticator not sending notifications new phone

A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. If you want to see your OTP codes in screenshots or allow other apps to capture the Authenticator screen, you can. Q: I got a prompt asking me to grant permission for the app to access my location. Reinstalling doesn't work either. A: All authentications using the Authenticator on Windows Mobile will be retired after July 15, 2020. Once youre signed in, you need to go to the Settings page and enable push notifications. Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. To authenticate a user, push notifications confirm that the device registered with the authentication system is in his or her possession. Authentication app is not working correctly. Restart the device and try again.2. To enable push notifications for Microsoft Authenticator, open the app and tap on the three dots in the top-right corner. Q: I can'tadd my work or school account to Microsoft Authenticator on Android and I am receiving one of the following errors:Google Play services are currently unavailable on this device,Sorry, only part of the set up completed successfully,or Enable push notifications to receive alerts.. Check that your phone is not running any malware likearootkit for example. By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. The app will request this permission only if your organization has a policy requiring location. A: If Autofill is not available for you in Authenticator, it might be because autofill has not yet been allowed for your organization or account type. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. Draw over other apps. We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts. Push notifications are an excellent way to keep your users up to date on the most recent content. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. To use Microsoft Authenticator, you need to first enable it on your Android device. 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. All Rights Reserved. How do I make sure notifications don't continue to go to my old device? To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. Check for notifications doesn't change the situation: no notification queued. Sorry for the late reply -- can you go into the phone's settings and look for the app settings for Microsoft Authenticator (or just Authenticator) and make sure that notifications are enabled there? 01:14 PM. Q: Why am I getting notifications about my account activity? Strong authentication is needed by Authenticator app: Signing into Authenticator requires a second step. This permission is required for sending notifications. Then, select Add method in the Security info pane. I have make sure that the battery . Then, select Settings and scroll down to the Notifications section. Q: Why does the number next to the code keep counting down? How to Move Microsoft Authenticator to a New Phone - How-To Geek Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. Please let me know if you need any further assistance. More information about adding a work or school account to Microsoft Authenticator can be found at Add your work or school account to the Microsoft Authenticator app. By submitting your email, you agree to the Terms of Use and Privacy Policy. Use Microsoft Authenticator option does not send notifications to my Android phone, Do you try to delete accounts on Microsoft. Next, youll need to install Microsoft Authenticator on your new phone. To use the Recovery tool, open Microsoft Authenticator on your new phone, and then click Begin Recovery.. There is no help available anywhere, and there seems to be no way to "reset" this security information. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Cloud and network security: Your passwords on the cloud are encrypted and decrypted only when they reach your device. Q: My one-time passcodes are not working. Azure side(work) never sends notification to authenticator. Latest version (always automatically updated) from Google Play store: 6.1.4, on LG G2 Android 5.0.2 (stock ROM). Q: How is my location information used and stored? When the app is closed, I don't get notifications. To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. What should I do? I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! This feature currently supports only Microsoft accounts and doesn't yet support work or school accounts. For the Outlook account, youd follow the same steps. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. Prevent phone from sleeping. You can choose whether you would like a vibration whenever you receive a notification to verify your identity. There is no QR code to scan on my laptop using the authenticator app. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. Some work and school accounts require an additional PIN whenever you verify your identity. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. You can turn App Lock on or off on the Authenticator Settings page. On iOS, Microsoft recommends allowing the app to access location always. You want importance sent to "URGENT: Make sound and pop on screen". The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. change it to mobile connection to see if it is working3. Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. Authenticator app isn't receiving notifications to - Microsoft If your work or school uses Azure AD accounts, they are able to turn off this feature. Beam) I click on "UseMicrosoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. I also deleted all accounts on the app, uninstalled the app and reinstalled it. Not sure why but much less of a problem than not receiving the request. Of course they are. Used to scan QR codes when you add a work, school, or non-Microsoft account. you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. Q: Why does the app request so many permissions? spa diskmedel skillnad / microsoft authenticator not sending notifications new phone. You don't need Microsoft Account. Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? I ended up giving up and completely removing the add and setting up MFA on the device from scratch. In such case we would suggest you to uninstall and reinstall the app once and check. Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. It's also used those technologies to closely connect its iPhones, iPad tablets and Mac computers, a move that industry watchers say helps Apple products stand out. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. A: To stop syncing passwords in the Authenticator app, openSettings>Autofill settings>Sync account. Even deleting the app from your old device isn't enough. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Based on my knowledge, if you want to older version APP, you could download apk file and install it. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. A: Authenticator app already provides a high level of security for two-step verification and account management, and the same high security bar is also extended to managing your passwords. If it's a bug of Microsoft Authenticator 6.1.4, on Android 5.0.2 hope they'll fix it ASAP. Removing autofill data doesn't affect two-step verification. Personal use works every time. Try this, hit the hamburger on the left and click on "backup this device". Microsoft Authenticator will display a message if you need to do this. I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! When it says it has sent a notification to approve on the authenticator mobile app, nothing is coming up to approve on my mobile so i am making no progress. Therefore, having the phone and approving the request meets the criteria for the second step of verification. Microsoft Authenticator App does not send approval request or A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Oct 06 2018 When you purchase through our links we may earn a commission. I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). We turned off the ability to receive texts/calls and are forcing the Authenticator app. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). after changing that the notifications are prompt on my android. We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. The accounts that were backed up from your old phone will be transferred to your new phone. --If the reply is helpful, please Upvote and Accept as answer--. - edited Then, tap Settings and turn on the toggle for Enable push notifications. Authenticator APP and re-add accounts to APP? Notifications won't work for third-party accounts, like Google or Facebook. Push notifications for Microsoft authenticator app gets permanently For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. Alternate options for personal Microsoft account users include: Setting up an alternate sign-in method (SMS or email) by updating your security info from theMicrosoft Account Security page. What are the steps? My MS Authenticator app does not show any 6 digit one-time-tokens. How do I set up my accounts in Authenticator again? Make sure the app is turned on to use sound or to vibrate for notifications. I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. Next, you need to open the app and sign in with your Microsoft account. This is the only way to fix it. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. I suggest you could check as the following A: The Authenticator app collects your GPS information to determine what country you are located in. For your work or school account, your organization decides whether or not to allow one-click notifications. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. Problem is : When try to authenticate through Microsoft Authentication App i didn't get any Notification for approve or denied as it should be. Do you try to delete accounts on Microsoft Then sign on with recovery account to do the restore. A: No. Run at startup. Microsoft's New Phone Link for iPhone Brings Messages, Calls and Thank you for writing to Microsoft Community Forums. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. All rights reserved. Heres how to move your 2FA accounts if you useMicrosoft Authenticator. I did change my tone for notifications so I knew it was "special". A: All enterprises or schools added in the Authenticator app need to be allowlisted for Autofill in Authenticator for the app owner to be able to use it. Issues with Microsoft Authenticator not popping up Approval message If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock.

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