Comprehensive and flexible wealth management solutions for your clients in the areas of investing, SMSF and super. If you are unsure you should get independent advice before you apply for any product or commit to any plan. Slow broadband speeds? Below are some links to BT pages that deal with these conditions: The information in the table is based on data provided by Zenith CW Pty Ltd, ABN 20 639 121 403 (Chant West) unless indicated otherwise. This helps us to provide our website to you for free as a customer. However, note that if you choose to transfer a lump sum, there are tax and Centrelink implications. Super address: GPO Box 1901 Melbourne VIC 3001, Retirement Give us a call now, sit back and let us do the work. The information provided is general in nature and does not take into account your objectives, financial situation or needs. Making Smart Life Decisions ft. Smart Women Society, Frequently asked questions about BT Super, Death and TPD plus salary continuance cover (also known an income protection insurance), Your personal details e.g. Forkey information and guidance on the ethos of procurement in BT and how we work with our suppliers visit ourSelling to BTweb site. If you feel we have still not fairly resolved your problem you may be able to refer your complaint to the free, external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). Through BT, you can access a range of solutions across super, investments and insurance, to help you plan for today and tomorrow. Beware of phishing emails circulating that appear to be from AustralianSuper asking you to click on a link to keep your password. Some product issuers may provide products or offer services through multiple brands, associated companies or different labelling arrangements. AustralianSuper is a member of the Australian Financial Complaints Authority (AFCA) which is a free, fair and independent dispute resolution scheme. BT Super Invest is built on the BT Panorama operating system, a market-leading technology that helps you manage multiple investments at once. Please note that the information published on our site should not be construed as personal advice and does not consider your personal needs and circumstances. Your account number starts with 10 or 11 (and is 9 digits), Your account number starts with 40 (and is 9 digits), Your account number starts with a C0 (C zero), A Product Disclosure Statement (PDS) is available for each of the Super Products, BT Panorama products, and BT Margin Lending Margin Loan, and can be obtained by calling 132 135, or visiting the. Investment, super and insurance solutions to empower our customers to build and protect their wealth. (charged by the issuer). We may receive a commission from selected partnered companies for the introduction of potential customers and business mentioned on this website. The sale of BT Super was dealt a blow last week, with the bank confirming reports that managing director of BT superannuation Melinda Howes was departing for family reasons, amid job cuts amid . More information. by third parties. BT Portfolio Services Ltd ABN 73 095 055 208 AFSL 233715 (BTPS) operates BT Invest and operates Panorama Investments and administers BT Super Invest and Panorama Super. Download theInvestment Options Booklet(PDF) for a full list. The most complained about issue when it comes to broadband is slow speeds and dropping connection. 18-04-2020 We can help you improve both of these if you give us a call today! relying on this information. 13-09-2018 Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. If your problem is something that you feel could be resolved via this forum you should post what the problem is and someone willhopefully be able to help you. Making a withdrawal Once your problem has been reported, you can track its progress using the link below. Please note that time limits apply for referring matters to AFCA. +612 9155 4029, Advisers BT Super Invest - Transition to Retirement (TTR) Target Market Determination (PDF). Your individual situation may differ and you should seek independent professional tax advice. of your account balance, Up to $95 p.a. Your beneficiary, or beneficiaries, will receive your super and any insured death benefit if something happens to you. Current as at 19 February 2019. As always, weve got you covered. We are also a Corporate Authorised Representative of Countrywide Insurance Group Pty Ltd trading as "Austbrokers Countrywide" ABN 51 586 953 292 AFSL No. Panorama onboarding & navigation instructions, Instructions for reducing pension minimums, Adviser:1300 784 207 Employers have up to 28 days (after the end of each quarter) to make super payments. Alison Banney is the money editorial manager at Finder. Fax: 02 9274 5763, Claims To withdraw money from your super log into your account, go to request a withdrawal and follow the steps. You should obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in a Super Product, BT Panorama product, or BT Margin Lending Margin Loan. 0800 22 33 88 The property helpdesk is managed by a third party and are unable to discuss customer enquiries. If someone answers your question correctly please let other members know by clicking on 'Mark as Accepted Solution'. For further details, please refer to the Product Disclosure Statement(PDF). Lost or stolen. Chant Wests Financial Services Guide is available at The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board. BT Halo includes services worth up to 468 over your 24-month contract for just 1 extra per month. Hostplus has overtaken AustralianSuper as the top performer over 10 years. 13-09-2018 There is no need to complete a medical check or submit any forms. of your total balance. Fax: 02 9274 5764, Email: You can nominate one or more dependents. ","anchorName":"#what-are-the-bt-super-for-life-investment-options"},{"label":"What insurance cover is available with BT Super? This can make it difficult for consumers to compare alternatives or identify the companies behind the products. We endeavour to ensure that the information on this site is current and accurate but you should confirm any information with the product or service provider and read the relevant Product Disclosure Statement (PDS) and Target Market Determination (TMD) or the information they can provide. BT Super, BT Super for Life connecting to a new online experience - Have you recently received an email informing you that your BT Super or BT Super for Life account is connecting to a new online experience? +61 132135 btsocialmediateam@btfinancialgroup.com Financial Service BT Funds Management Limited ABN 63 002 916 458, AFSL No. Developing a consistent approach to saving and investing will help you stick to your plans in 2023. Phone: check the number to call based on your product above. I have an fibre optic (well optic to the box down the road) and then twisted pair to the house my belief was the two new phones are paired to the hub and use the digital portion of the fibre allowing the digital phones in the house to be used. +612 9155 4030, BT Panorama BT Retail, like many other companies, use email forms. Get a supercharge today! You'll find more addresses in our Customer complaints code. What are the key features of BT Super for Life? All examples and images are for illustrative purposes only. Sydney NSW 2000, Find a Product Disclosure Statement (PDS). Re: Is there a way to contact BT via email? The simplest way to resolve a complaint may be discussing it with us by phone. This package comes with a speed guarantee, stronger routers, double BT Mobile data, and up to 3 free WiFi discs to improve your speeds. 17h02. I do not have a part number it was a pair of digital phones that came with the Halo package. A Product Disclosure Statement (PDS) for BT Super Invest can be obtained by contacting BT on 1300 881 716 or by visiting www.bt.com.au/superinvest. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Scan to download the Finder app on iOS or Android. give assurance to the Board on overall performance and how we're managing risks. Please provide your full name, member number and any supporting documents. GPO Box 3917 BT Super for Life A simple personal super account that's easy to join, manage and grow. Post . Please find belowinformation on how you can buy some of BT's surplus assets. We closed BT Super for Life in August 2022 for new customers. Next, BTs saved costs are taken off. Adelaide SA 5001, 132 135- Investors These may change or we may introduce new ones in the future. Password Show. It is not a specific recommendation to purchase, sell or hold any product(s) and is subject to change at any time without prior notice. BT Super investment options You'll automatically be invested in the BT Super For Life fund when joining, then you're free to switch to any of the alternative options any time after. The following form allows you to search all of BT. If either of these are lower than your minimum, follow the steps below to report and fix the problem. Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001. Y. We are not owned by any Bank or Insurer and we are not a product issuer or a credit provider. Its easy to open an account online. Our self managed super fund solution is built on BT Panorama, the online platform that helps you manage your SMSFs investments and cash in one convenient place. Top investment strategists are advocating caution for investors as they identify the top themes to focus on in the new year. You can find your member number online, by providing your: You can also find your member number in your online account, the mobile app or on your annual statement. By providing you with the ability to apply for a credit card or loan, we are not guaranteeing that your application will be approved. If you have attachments send your complaint by post or use the online form. Find out how investment markets affected your super returns. Online:afca.org.au. Youll need to have your account number ready if you call. The information shown on this site is general information only, it does not constitute any recommendation or advice; it has been prepared without taking into account your personal objectives, financial situation or needs and you should consider its appropriateness with regard to these factors before acting on it. *Note: BT Super for Life standard insurance has a pre-existing exclusion for a specific period. Moving house? It does not constitute tax advice and is based on current tax laws and our interpretation. We're phasing out the 'keep me logged in' feature. Once youve ordered your BT package, you can get watching as soon as you like through the BT app while you wait for your activation date. Post:GPO Box 3, Melbourne VIC 3001 Why Westpac is giving away its $37 billion BT super business Elizabeth Knight Business columnist April 21, 2022 3.59pm Normal text size Larger text size Very large text size Westpac investors hoping for a windfall when the bank gets out of its superannuation business BT are set for disappointment. Read the relevant insurance in your super guide for more information. on E1 8EE, Registered in England and Wales No. Please report this to us at info@utilityswitchboard.com. If not do you know the model of the phone and I'll be happy to check for you. Choose how involved youd like to be in managing your investments and take on more or less as you see fit. on Which super fund beat AustralianSuper as the best performer last year? Please call us so we can arrange for you, or a family member, to talk to someone about your super in the language you understand best. To get the best experience from our website, we recommend that you enable JavaScript. Strange that a communications company haven't setup an alternative means of communications for customers to contact them when an energy company (EDF Energy) has. Together, these products are referred to as the BT Panorama products. On 1 August 2022, the sale of Westpac Life Insurance Services Limited ABN 31 003 149 157 AFSL 233728 to TAL Dai-ichi Life Australia Limited ABN 97 150 070 483 (TAL) completed, and Westpac Life Insurance Services Limited changed its name to TAL Life Insurance Services Limited (TLISL). They had likely also considered the current and future financial disposition of the estranged family of your son, and whether or not you were financially dependent too. Email: If you have attachments send your complaint by post or use the online form. life.insurance@btfinancialgroup.com 13-09-2018 1300 881 716 If youre checking your speed through the app, you should press speed to your hub and speed to your device. Other management, transactional and operational costs may apply to an ETF, managed fund or managed portfolio option. Learn more about accessing your super, eligibility and conditions that apply. Full details regarding Chant West's research methodology, processes, ratings definitions are available at www.chantwest.com.au and Chant West's Financial Services Guide is available at www.chantwest.com.au/financial-services-guide. Add the VAT back on and that brings your cancellation fee to 67.32. Read thedisclosure documentsfor your selected product before deciding. 18-04-2020 Target Market Determinations for our products can be foundhere. The following form allows you to search all of BT. You can update your postal or residential address, email address and home phone number by logging in to your or mobile app and selecting my details. You have been temporarily locked out. Level 10, 99 York St, Go to our email log in page > to log in to your BT Mail inbox. Full details are available on request. How likely would you be to recommend finder to a friend or colleague? BT Super Invest Product Disclosure Statement(PDF), BT Super Invest Additional Information Booklet(PDF), BT Super Invest - Super Target Market Determination(PDF), BT Super Invest - Transition to Retirement (TTR) Target Market Determination(PDF), BT Super Invest - Pension Target Market Determination(PDF), BT Super Invest Investment Options Booklet(PDF). Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? BT will then also check your broadband speed and either give you tips to improve it or send out an engineer if you need one. BT - Part of Westpac Banking Corporation. ","anchorName":"#how-do-i-join-bt-super-for-life"}]}, Important information about our super fund comparison table, finder.com.au is a financial comparison and information service, not a bank or Set up your utilities, today! How much youre charged depends on how long is left on your contract. finder.com.au has access to track details from the product issuers listed on our sites. 20h08. Sydney NSW 2001, Investors on You can call 0800 443 311 to get through to an automated phone line which you can use to: If youd rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. About BT Super for Life gold.life@BTFinancialgroup.com Disclaimer - Hive Empire Pty Ltd (trading as finder.com.au, ABN: 18 118 785 121) provides factual information, general advice and services on a range of financial products as a Corporate Authorised Representative (432664) of Centra Wealth Pty Ltd AFSL 422704. Youll also be charged if your service needs to be reconnected or unrestricted. However despite BT saying the order is complete they are still to deliver the phones. These two options are detailed below. Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Tracking your BT Business order online Getting Started with Email Lite (powered by Office 365) Live chat: Monday-Friday 08:00-17:00 Call us: 0800 800 152 Monday-Friday 08:00-18:00 i Lets go! If you decide to apply for a product or service through our website you will be dealing directly with the provider of that product or service and not with us. I don't believe it was a special deal that was not how it was sold it came across as standard. This information has been prepared by BT Funds Management Limited ABN 63 002 916 458 (BTFM). A pre-existing condition means any injury or sickness that you were aware of or a reasonable person in your position should have been aware of. This is because this product has failed the annual performance assessment (APA) for the second consecutive year. BT Super for Life offers two different insurance options: standard cover or customised cover. Generally, you can access your super once you meet the conditions of release. Perhaps BT have never heard of WhatsApp ? Level 11, Tower Two International Towers Sydney Supply your personal information and select formal complaint from the reason for enquiry menu on the email us form. You can securely upload supporting documents if you wish. Please go to I'm a BT Business customer. Want to write to us? Please read our website terms of use and privacy policy for more information about our services and our approach to privacy. BT Financial Group does not accept liability for any loss or damage caused by the use of the Clearing House service. The chief executive, or his delegate, take all decisions. Keep me signed in Help > Create new Email address > Chant West has not taken into account the objectives, financial situation or needs of any specific person who may access or use the Information provided, including target markets of financial products, where applicable. Contact BT for help and support with your BT broadband, TV, home phone or mobile. While such information is believed to be accurate, Chant West does not accept responsibility for Acceptance by insurance companies is based on things like occupation, health and lifestyle. Monday to Friday, 8:30am - 7:00pm (Sydney time) Request a callback Mail: GPO Box 7490, Cloisters Square WA 6850 Insurance Call 1800 025 127, Monday to Friday, 8:00am - 6:30pm (Sydney time) Underwriting Email: gold.life@BTFinancialgroup.com Fax: 02 9274 5764 Mail: GPO Box 5467, Sydney NSW 2001 Administration Email: If you pay it off early, youll also get a 1% discount, bringing it to 56.10. What has been your return over the last 10 years with the BT super fund. 17h33 Use the mobile app to keep track of employer contributions. the issue i have is i signed up for the new halo account with the package came a set of digital phones which would allow me to make two calls at a time. 18-04-2020 BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Lifetime Super - Employer Plan RSE R1001327 ABN 39 827 542 991. Westpac Financial Services Ltd ABN 20 000 241 127 AFSL 233716 (WFSL) is the responsible entity and issuer of interests in BT Managed Portfolios. When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. Any taxation position described is a general statement and should only be used as a guide. Fees and costs are subject to change. For further information about our complaints process, download our Complaints Policy. 19h25. We also don't recommend specific products, services or providers. 18-04-2020 Finder Wallet operates the Finder Apps digital asset trading and wallet services. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If this hasnt worked, it could be a problem with your device. You have had too many unsuccessful attempts to login. You are about to post a question on finder.com.au: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Hello My son passed away in November 2016 & left a Will naming me as beneficiary on his life insurance & everything else he had.. EEE producer registration number : WEE/AH0065TW, Reporting dangerous or hazardous damage you see in the street. Your complaint will be reviewed in line with our FAIRGO principles. Moving home with BT Then, VAT will be taken off, taking it down to 116.67. If you have any questions about BT Super for Life or would like a copy of any material that is incorporated into this PDS by reference - marked with an - you can call BT Customer Relations on 1300 653 553. Alternatively, you can call Utility Switchboard on 020 3048 4598 and well make it even easier for you to switch to the right broadband provider and package. Technical support. 4190816, EEE producer registration number : WEE/AH0065TW, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond, Investor Relations - for institutional investors and telcoms analysts, Responsible Disclosures - to report an in-scope security vulnerability. No matter your problem, from complaints to bills, we have everything you can use to contact BT. The information in the table is based on data provided by Chant West Pty Ltd (AFSL 255320) which is itself supplied Please try after 15 minutes. If you would like to contact BT about the specifics of your policy, you can contact BT by calling (02) 9274 5780. Westpac and its related entities do not stand behind or otherwise guarantee the capital value or investment performance of any investments in, or acquired through, BT Super Invest. The average super balance is $154,350. BTFM, BTPS, WFSL and BTSL are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac). Request a callback, Mail: GPO Box 7490, Cloisters Square WA 6850, Call 1800 025 127, Monday to Friday, 8:00am - 6:30pm (Sydney time), Email: 1800 671 409- Advisers, BT Margin Lending 200 Barangaroo Avenue Contact us on 1800 682 525 Monday to Friday 8 am - 7 pm (AEST/AEDT). She has written about finance for 10 years, having previously worked at Westpac and written for several other major banks and super funds. As at September 2017 (source: 2017 Westpac Group Annual Report). If were unable to address your concerns over the phone, well acknowledge your complaint and investigate further with the relevant internal team or with our insurer (as applicable). Zenith CW Pty Ltd ABN 20 639 121 403 (Chant West), Authorised Representative of Zenith Investment Partners Pty Ltd ABN 27 103 132 672, AFSL 226872 under AFS Representative Number 1280401 . BT Financial Group does not accept liability for any loss or damage caused by the use of the Clearing House service. This information does not take your personal objectives, circumstances or needs into account. Bank transfer (account number: 00375853 sort code: 20-00-00) using your account number as the reference. OurPrivacy Statementexplains how we use cookies. Alternatively, you can use the link below to find out all about BTs current deals and packages. You should consider whether the products or services featured on our site are appropriate for your needs.