15h27, on This has made me want to look a bit further and so I found the Community. only. Log in issues. I have exactly the same problem and would love to get a solution. Oops. , updated I feel there is something going between Google and Apple. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 'All of my contacts have it. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. Ive also tried not using advanced settings at all with exactly the same results as described above. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. 25-08-2021 Something went wrong. 10h59. 23-04-2021 My email is not sending from my iMac (iCloud). Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. The accounts work on BT Webmail, both to receive and send. Why? Sky allows former customers to keep their email account free of charge and indefinitely. Announcements, Guides & Community Updates. Anyone else experienced this and got any suggestions on how to proceed? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thanks for the examples that have been provided so far. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. 25-08-2021 It is very annoying, I hope you guys reach me out soon. I have a group of 14 people set up under Outlook 365. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. I have the exact same problem. After 3 years, then-current everyday prices for all services apply. This is exactly the same as my issue - with the 993 / 465 too. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. 'I have always used the same email address,' says Dave, 79, from Cambridge. Emails from btinternet.com addresses not received. - Plusnet That is because he has a Virgin Media email address, which would be deleted if he switched away. Many have had the same address since they first went online many years ago. At my age, I just don't have the energy to set up a new email address and tell everyone.'. Does anyone have any other suggestions please?? Page 1 of 2 1 2 Last 09-07-2019 Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake 16h34. If that doesn't fix the problem, see the next section. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. I can't send emails from my btinternet account on my iPhone Switching email address if you have never done so before can feel like a daunting task. Hopefully, we can get this resolved quickly. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. 15h22, on Not receiving @btinternet email. My BT email is not working - Apple Community From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. 15h04. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. . BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Doing so can save hundreds of pounds. Has anyone experienced this problem. I have deleted the app and reinstalled it. 23-04-2021 If not, how do we get a moderator involved? We understand that you are experiencing issues sending emails. 16:52 EST 04 Mar 2023 Various errors messages. Many customers find the BT community forum is a great way of getting help. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Our standard shipping option is via Royal Mail airmail. All other emails to other systems have no issues. It is they that should investigate why other email providers don't have this problem. omissions and conduct of any third parties in connection with or related to your use of the site. It takes a while to get a reply from the Postmaster but they will respond. 11-07-2019 Neither of these has solved my problem. I then asked them to login to BT webmail and send me another email and that one came through straight away. Refunds. When this happens. Last week I phones an advisor with a somewhat similar response. Customer: replied 2 years ago. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Thanks for the super fast analysis and reply. I installed the outlook App on my iPad and it works perfectly I'm afraid. View cart for details. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. What do I have to change to make my emails send? 2. 14h56, on 15h33. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. 14h08. Delays in Emails being delivered can arise from a multitude of reasons. 14-07-2019 I cannot send even the simplest of messages this morning. 17h33. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. 13h52. 16h05. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. By coincidence(? Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. Any suggestions please, User profile for user: We appreciate you reaching out to us about Mail. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Accounts that are inactive for six months are deleted automatically. Might that apply in your case too? Solved: btinternet email server refusing to send outgoing - BT 20h13. BT Email - best practices for postmasters and senders of email. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. If not, how do we get a moderator involved? In my view, the Postmaster group are doing it the wrong way round. I changed "Authentication" to "Password" and clicked on "Save". Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. While members are not getting emails, they do appear as posts on the Google Groups page. I can send test messages to my iCloud e-mail but not other addresses. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). No disrespect intended as your advice is probably based on years of experience of BTs service! Not receiving all emails on btinternet account - UKGSer All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. Are there really just two of us having this problem? This isn't just a small delay. 23-04-2021 13h37, on Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. The other two people that are having the same problem are using Samsungs, but haven't said which model. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of 23-04-2021 This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. on We do not write articles to promote products. Maybe that's the issue, although there has been no problem up until yesterday. 14h00, on And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. Surface mail is also available; please e-mail us for . . Using webmail? Fix a problem | BT Help Outlook emails not being received by btinternet.com addresses As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. Hi Looks like no ones replied in a while. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. 19h32. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. We have received reports that emails to btinternet.comemail addresses are being blocked. Thanks Have you had the chance to try the steps in the article below? Apple disclaims any and all liability for the acts, Any ideas? 23-04-2021 on A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. on Can I move my BT Email address to another account? So, I did checked around it seems that smtp is not working. 10h38 I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. Anyone else experiencing the same issues? 11h33 Thanks for your reply, Townman and thanks to Anne too. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). 4) Send an email to your main contacts to let them know your new email address. Thank you, JW. BT Mail | @btinternet.com | Cannot send mail - BT Broadband What can be done to fix this problem please? The problem is also affected by the addressee. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. Having the same problem myself today - unable to send emails from my @btinternet.com account. Sending or receiving email | BT Help That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. I anybody else having this problem. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. You can send and receive messages, but not actively manage the account. A workaround would be to use another SMTP - for example gmail if you have a google account. Please update the server configuration to continue connecting to this account", with the option to cancel or update. by Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. - last edited on This was a pain, but I went along with it or else I couldnt use email. I have cleared cache and data. Today all of our emails addresses would receive, but not send. 9h25 Sending or receiving email. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. By posting your comment you agree to the house rules, The comments below have not been moderated, By This morning I clicked on the email icon on my phone and was again asked to login. 15h24. (The fix did not work until I had quit Mail and relaunched it. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. on These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. You should however check that your email clients are using the correct settings as per this link. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. 11h05. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. Just one other thing that might be relevant. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. There'll likely be four of these, two from BT servers and two from Plusnet servers. Problems with email | BT Help 19h37 Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. The whole ISP domain is blocked. Typical script! This amount includes applicable customs duties, taxes, brokerage and other fees. 26-08-2021 Do other emails they send get to where they need to go? on Townman, Gandalf. Also one of the two that I received recently was sent in December. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Just goes straight to outbox, then tries to send . Although port 587 will usually work, port 465 is the recommended port. 23-04-2021 I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". 8h29. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. 10-07-2019 Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. This started suddenly about 5 or 6 weeks ago. For those that aren't arriving, things obviously get a little more involved. It's good (???) 18h40. Those who leave have their email account terminated and closed 90 days later. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. 2 users liked/thanked this post: All postings and use of the content on this site are subject to the. Unfortunately, it did not work. Will post any update that I get. Has anyone else encountered this and found a solution ? I expect that they are simply burying their heads in the sand and do not look at all. They also sent a test email from a PC using an outlook client and that didn't come through either. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. By If everything works fine in webmail, you may need to check your program settings. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. We shall never know, but fingers are firmly crossed that the service will return to normal. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. None of the posts I have seen are the same as my problem however. 3 users liked/thanked this post: I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. That sounds like something has been stuck in a queue somewhere. Your post does not go to BT. 26-08-2021 Gmail and Outlook are two of the most popular. What does this mean? Surely other services would similarly suffer. Google Groups emails from BT & Earthlink addresses not getting Dave Bradford would love to ditch Virgin Media and get a new broadband provider. 26-08-2021 We receive the following message when we try to send from our Mac. Here are some answers to help you. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. Thanks for the suggestion. BT allows former customers to access a basic form of their email account for free. The article below can help if you do not have any other user account to test with. on So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. 20h33 We have received reports that emails to btinternet.com email addresses are being blocked. We'll need to look into this and we'll get back to you next week. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. on on They forecast a response within 72 hours. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". 11h40. BT are blocking the complete domain which the sender is sending from. 20h31, on Any ideas? Email: timforrester@btinternet.com. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Emails from BTInternet.com not being received in Mail 2 days ago I suddenly stopped being able to send emails and get the message below. Can send emails fine from any other account. BT L1 agent wasn't able to resolve and it has been passed to their email support team. Announcements, Guides & Community Updates. Emails from btinternet.com addresses not received. I've got a "failed delivery message". Can you please hold the power button on the phone and iPad until you see a menu and choose power off. Its probably not directly relevant to your problem, but who knows with Apple!! I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! You may have to register before you can post: click the register link above to proceed. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. Sorry but how do I PM you, and what details do you need? The problem usually resolves its self in a day or two. I have tried sending individual messages and simple test messages but nothing works. It might be worth changing your SMTP port to see if that helps. I cannot send even the simplest of messages this morning. I can take the same message and copy it into gmail and send from there and it gets through with no problem. 26-08-2021 The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". You can link any BT email address to another broadband or Premium email billing account. I can send & receive on my work email account using the Outlook app. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A forum where Apple customers help each other with their products. 19-12-2022 To start viewing messages, select the forum that you want to visit from the selection below. For additional information, see the Global Shipping Program. Then power on the phone and iPad and tell me if it still has the problem. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. 13-07-2019 Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. I exited and restarted Mail and was then able to send emails again. - edited to know I'm not alone. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. Go back to: Email help. Have you had the chance to check if the issue persists on a different user account? Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. As soon as I removed that link all was well again. on https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Incoming mail works, but unable to send anything. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. 23-04-2021 Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password What does this mean? 1) Set up an email address with a free service. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. I consistently receive this warning:whenever I try. Also, the web interface seems to be working just fine. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. on on They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine.